READ THIS POLICY CAREFULLY BEFORE BROWSING THIS WEBSITE OR USING ANY OF OUR SERVICES. YOUR CONTINUED USE OF THIS WEBSITE AND OUR SERVICES INDICATES THAT YOU HAVE BOTH READ AND AGREE TO THE TERMS OF THIS PRIVACY POLICY. YOU CANNOT USE THIS WEBSITE OR OUR SERVICES IF YOU DO NOT ACCEPT THIS POLICY. ALL SECTIONS OF THIS POLICY ARE APPLICABLE TO USERS UNLESS THE SECTION EXPRESSLY STATES OTHERWISE.

Privacy Policy

For the purposes of this section, Personal Information will be understood in accordance with the definition provided in the Protection of Personal Information Act 4 of 2013 (“the Act”) and in accordance with the definition of Personal Data in Article 4(1) of the General Data Protection Regulation (GDPR) (EU) 2016/679. We also subscribe to the principles for electronically collecting personal information outlined in the Act, and the further legislation referred to therein. We endeavour to ensure the quality, accuracy, and confidentiality of Personal Information in our possession.

In adopting this Privacy Policy, we wish to balance our legitimate business interests and your reasonable expectation of privacy. Accordingly, we will take all reasonable steps to prevent unauthorised access to, or disclosure of, your Personal Information. However, it is impossible to guarantee that your Personal Information shall be 100% secure.

In utilising our website, using our services, or otherwise if your information is submitted to us through lead generation services, users may be asked to provide the following Personal Information:

• First Name
• Surname
• Email
• Phone Number
• Language
• Company/CC/Business Name
• Company/CC/Business Registration Number

We will attempt to limit the types of Personal Information we process to only that to which you consent (for example, in the context of online registration, newsletters, message boards, surveys, polls, professional announcements, SMS, lead generation, MMS, and other mobile services). However, to the extent necessary, your agreement to this Privacy Policy constitutes your consent as contemplated in Section 69 of the Act and/or Article 7 of the GDPR (whichever is applicable). Where necessary, we will seek to obtain your specific consent in future instances should we deem it required by law.

We will not collect, use, or disclose sensitive information (such as racial or ethnic origins, or political or religious beliefs) except with your specific consent or in the circumstances permitted by law.

By agreeing to the terms contained in this Privacy Policy, you consent to the use of your Personal Information in relation to:

• The provision and performance of our services to you
• Informing you of changes made to our website
• The provision of marketing-related services to you by us
• Responding to any queries or requests you may have
• Developing a more direct and substantial relationship with users
• Developing an online user profile
• Understanding general user trends and patterns
• Security, administrative, and legal purposes
• The creation and development of market data profiles

Although absolute security cannot be guaranteed on the internet, we have in place up-to-date, reasonable technical and organisational security measures to protect your Personal Information against accidental or intentional manipulation, loss, misuse, destruction, or unauthorised disclosure or access.

We store your Personal Information directly or transfer it to a central database. If the database is in a country without similar data protection laws, we will ensure adequate protection is in place.

Your Personal Information will not be stored longer than necessary for the purposes described in this Privacy Policy or as required by applicable legislation. The Personal Information we collect shall only be accessed by employees, representatives, and consultants on a need-to-know basis, subject to confidentiality obligations.

We do not accept users under 18 years of age or those who do not have the capacity to be bound by this Privacy Policy. We will not sell, share, or rent your Personal Information to any third party or use your email address for unsolicited mail.

Your Rights

A user has the right:

• To access their Personal Information stored by us
• To rectify incorrect or incomplete Personal Information
• To request the erasure of Personal Information if no longer needed
• To restrict/suspend processing of Personal Information
• To withdraw consent at any time
• To object to the processing of Personal Information for legitimate interests or direct marketing purposes
• To lodge a complaint with the relevant data protection authority

Disclosure of Personal Information

We may disclose your Personal Information to the following persons for service provision:

• Affiliated Companies
• Agents
• Representatives

If our services involve third parties, they may need access to your Personal Information to fulfill your request.

Log Files

When you visit our website, we may collect anonymous data such as your IP address, ISP, browser, pages visited, and duration of visit. This data is used for analytics and system improvement.

Cookies

We use cookies to improve user experience:

• Session cookies: Maintain session state and expire when you close your browser.
• Permanent cookies: Store a unique identifier but do not contain Personal Information.

Links to Third-Party Websites

Our website may contain links to external websites, including social media and payment gateways. We are not responsible for the privacy policies or content of these third-party websites. Users should review their policies before sharing any information.

Application of the Electronic Communications and Transactions Act 25 of 2002 (“ECT Act”) Data Messages sent by users are deemed received when we respond. Electronic signatures, encryption, and authentication are not required for valid communication.

Information as per Section 43(1) of the ECT Act: This website is owned and operated by Klipheuwel Estate.

• Address for legal service: [Provide Address]
• Contact Number: [Provide Contact Number]
• Website: [Provide Website URL]
• Email: [Provide Contact Email]

Lodging of Complaints We process Personal Information in compliance with this Privacy Policy and data protection laws. If you wish to lodge a complaint, you may do so with the relevant supervisory authority in your country.